Frequently Asked Questions
WHAT IS YOUR RETURN POLICY?
Please view our Return Policy here.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please allow 5-10 business days for orders to be processed. We do our very best to complete each item as quickly as possible while making sure each item is produced with the utmost care and attention.
HOW DO I PLACE AN ORDER?
BY PHONE: You can call us any time during our business hours to place an order by phone. Our phone number is 416 938 8551
ONLINE: We encourage you to place orders on our web site. To place your order directly on our web site, you simply need to add the item(s) to your shopping cart by clicking on the ADD TO CART button. You can view the shopping cart at the top of the page at any time to modify, add or delete items. When you have completed your shopping, click on the CHECKOUT button and you will be prompted to provide billing, shipping and payment details.
ORDER CONFIRMATION: Once you have completed your order, you will receive an email with the details of your order. Upon shipment of your package, you will receive a second email with shipping information and a tracking number (if applicable).
AT THE STORE: You are always welcome to visit us at the store and place your order right there and then. We are located at 6A Tippett Road, North York.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept payment through VISA and MASTERCARD. In store, we also accept Debit/Interac.
WHAT IS THE COST OF SHIPPING?
Please view our Shipping page for more information.