Return Policy

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If you are not entirely satisfied with your purchase, we're happy to help.

SHIPPING
For our shipping policies and information, please click here.

RETURNS
MALA Boutique wants you to be completely satisfied with your purchase. We will gladly accept returns at MALA Boutique and at MALA x The Kingsway on regular priced merchandise purchased at either of our locations or through our e-commerce site as long as the item(s) meets the following criteria:

Merchandise is in its original condition and has not been worn, altered or washed
Merchandise has all its original tags attached
Package is postmarked for return within 7 days of purchase
A Return Authorization Number is written on the outside of the package. Please call (416) 938-8551 or email malaboutiqueinc@gmail.com to obtain the authorization. We must know why the item is being returned to give out the authorization number. No packages will be accepted without an authorization number.
Sale merchandise and accessories are all FINAL SALE
No refunds or exchanges on any items purchased at our seasonal MALA x Muskoka location.
Return shipping fees are the expense of the purchaser.

INTERNATIONAL RETURN AND EXCHANGE POLICY

All returned items should be declared as a “return of Canadian merchandise” on the customs declaration form. Returned items that do not have this checked off on their custom declaration form will be refused and returned to the sender. Return shipping and customs fees are the expense of the purchaser.

REFUNDS

Exchanges/Refunds at our Toronto and Kingsway, Canada Stores only.
Online orders can be exchanged and/or refunded at the Toronto and Kingsway stores as per our above policies. You must present your receipt with the merchandise at the time of refund and/or item exchange.